An emergency.

Sai: Hello, Salus Clinic.
Uri: Hello. Can I speak to a consulting nurse or doctor, please?
Sai:Hello, it's Dr. Robin. How can I help you?
Uri: Hello. I'm Oriol Noguer and my mother has just scalded herself.
What should we do?
Sai: Ok. Listen. First you should run cold water over the affected area.
Uri: For how long?
Sai: For about 10 minutes to cool it down.
Uri: Right. And shall I remove the ring she's wearing?
Sai: Yes, you should.
Uri: Ok. What else can I do?
Sai: Now you should cover the wound with a sterile bandage to prevent infection and come to the clinic as soon as possible.
Uri: Ok. Thanks for your advice. We'll folow the instructions and come to the clinic.
Sai: Good job Lourdes! See you later.
Uri: Good bye.